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Go Green and Save Money solar installation services

Affordable solar panel installation for your home

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07359233475

Why Choose AFINSTALLATIONS

RECC Approved

Renewable Energy Consumer Code is to ensure that consumers wishing to install a small-scale heat or power generation unit for their homes have the necessary confidence and service standards so that they can make an informed choice. RECC also cover our alternative dispute resolution provider.

AF INSTALLATIONS is NAPIT Approved for Domesti

AF INSTALLATIONS is NAPIT Approved for Domestic Electrical installations, Solar PV and Battery installations.

Public Liability and Indemnity Insurance is provided via Simply Business;

£2million Public Liability Cover

£250,000 Professional Indemnity Cover

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MCS Certified

MCS certified who to ensure, maintain and improve quality – certifying products and installers so people can have confidence in the low-carbon technology they invest in.

Trustmark Registered

TrustMark Registered Businesses are required to adhere to high standards of technical competence, trading practices and customer service.

We are TrustMark registered for electrical installations, Solar PV and Battery installations.

Documents For Scheme Providers • TrustMark

Click this link to view Trustmark Customer charter, Framework requirements and code of conduct.

Sustainable Energy Solutions for Your Home and Business

Domestic Solar PV Installation

At AFINSTALLATIONS , we offer comprehensive residential solar panel installation services. Our team of experts will work with you to design a system that meets your energy needs and fits your budget.

Solar Battery Backup Systems

Domestic Solar PV Installation

Our solar battery backup systems can provide reliable backup power during a power outage. We use the latest technology to ensure that you have power when you need it most.

Solar Water Heating Solutions

Domestic Solar PV Installation

Solar Water Heating Solutions

Our solar water heating solutions can help you save money on your energy bills and reduce your carbon footprint. We offer a range of options to meet your needs and budget.

Complaints procedure policy

Objective: In order to help ensure that customers’ complaints are dealt with effectively, professionally and reviewed in order to prevent the complaint from recurring. Scope: To cover all areas where we come into contact with, or carry out work for, prospective or existing customers. Revision Date Amendments Made 01/06/2018 Version Control Introduced 11/01/2019 RECC mediation and independent arbitration service information updated in-line with sections 9.1 and 9.2. How to access this service updated. 18/07/2023 RECC update to the Code including Renewable Adjudication Service - procedure updated to reflect this 09/05/2024 Updated 7 working days to 10 working days as per RECC's guidelines for communication of the complaint findings, and 5 working days for inspection of the property Procedure: Note : It is a requirement of the RECC that we inform the domestic customer of our complaints procedure which must remain in compliance with Section 9 of the Renewable Energy Consumer Code. When we receive a customer complaint an F11 – Customer Complaint Form shall be completed. This will be passed to the MCS Nominee who should ensure that the details of the complaint have been entered on the R06 Customer Complaint Record . The allowed time for this complaint to be resolved will be established, and will, in relation to complaints received from domestic customers, conform to the RECC. The process will include the following: F11 – Customer Complaint Form raised and passed to relevant person; Details of the complaint shall be transferred to the R06 – Customer Complaint Record ; The domestic customer may use a consumer representative or observer to help deal with the complaint. Where this is the case the RECC requires that we must co-operate fully with this person; The person dealing with the complaint will consider the details of the complaint and report the findings clearly to the customer within 10 working days of receiving the complaint; Where appropriate we will arrange to inspect the customer’s system within 5 working days of receiving the complaint and within twenty four hours of receiving the complaint where a domestic customer is without heating or hot water as a result of the situation that has led to the complaint; The person dealing with the complaint will attempt to find an agreed course of action to resolve the complaint speedily and effectively to the customer’s satisfaction; Where the timescales for any agreed actions cannot be met, the customer shall be kept fully informed of the reasons for the delay and new timescales agreed; Where we not be able to resolve any complaints received from domestic customers the customer shall be informed that they should direct their complaint to the RECC administrator; Customer Complaint Procedure Where a complaint is referred to the RECC administrator we are required to co-operate with any mediation being carried out between ourselves and the customer; In the event that the complaint cannot be resolved with the assistance of the RECC administrator’s complaint handlers either ourselves or the customer may request to use the mediation, and then and RECC's Renewable Adjudication Service set out in sections 9.1.2 and 9.1.3 of the Consumer Code. We will direct the customer to the RECC dispute resolution process which can be accessed via the RECC website, consumers tab then the ‘How to Complain’ section of the RECC website. Should mediation not work, we must comply with any request by the customer to refer to the Renewable Adjudication Service. Findings from this service are final and binding, if accepted by the customer. Full details on the progress and outcome of the complaint should be detailed on the R06 – Customer Complaint Record ; Any required corrective or preventive actions should be transferred to the R02 – Corrective and Preventive Action Record ; The details of the complaint and the outcomes will be reviewed during the next Internal Review Meeting. MCS 023 Complaints Where MCS 023 work is involved, we are required to inform the Specifier of any complaints or findings that arise from the installation. This shall include details of any customer issues that they may be required to resolve or information that may impact other contractors carrying out the installation of other energy efficient measures.

AFINSTALLATIONS

Go Green and Save Money solar installation services

About AFINSTALLATIONS

Our Mission

Expert Installers

Why Choose AFINSTALLATIONS

RECC Approved

MCS Certified

Trustmark Registered

Trustmark Registered

Sustainable Energy Solutions for Your Home and Business

Domestic Solar PV Installation

Domestic Solar PV Installation

Domestic Solar PV Installation

Solar Battery Backup Systems

Domestic Solar PV Installation

Domestic Solar PV Installation

Solar Water Heating Solutions

Domestic Solar PV Installation

Solar Water Heating Solutions

Shining Solar Installations

See What Our Customers Say

Switch to Solar with AFINSTALLATIONS

Contact Us

Get a Free Quote!

Better yet, see us in person!

AFINSTALLATIONS

Hours

Complaints procedure policy

Subscribe

Go Green and Save Money solar installation services

About AFINSTALLATIONS

Our Mission

Expert Installers

Why Choose AFINSTALLATIONS

RECC Approved

MCS Certified

Trustmark Registered

Trustmark Registered

Sustainable Energy Solutions for Your Home and Business

Domestic Solar PV Installation

Domestic Solar PV Installation

Domestic Solar PV Installation

Solar Battery Backup Systems

Domestic Solar PV Installation

Domestic Solar PV Installation

Solar Water Heating Solutions

Domestic Solar PV Installation

Solar Water Heating Solutions

Shining Solar Installations

See What Our Customers Say

Switch to Solar with AFINSTALLATIONS

Contact Us

Get a Free Quote!

Better yet, see us in person!

AFINSTALLATIONS

Hours

Complaints procedure policy

Subscribe

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